Privacy Policy

Welcome to dn99. This Privacy Policy describes how we handle your personal data when you use our services. This policy applies exclusively to the operations and services provided within this platform for users in Malaysia.

Please be aware that this policy does not apply to third-party websites. If you click on a link that takes you away from our site, we cannot be responsible for the privacy practices of those external parties. We encourage you to read the privacy policies of any other site you visit.

To provide a secure and seamless experience, we collect the following categories of data:

We gather information through three primary channels:

• Directly from you: When you register an account, submit KYC documents, or contact support.
• Automatically: Through cookies and server logs as you navigate and interact with our platform.
• From partners: We may receive data from our partner service providers (such as payment processors) to verify transactions.

Your data is used for specific, legitimate purposes:

• Account Management: Creating and managing your user profile and preferences.
• Financial Operations: Facilitating secure deposits and fast payouts to your registered accounts.
• Security & Compliance: Verifying your identity and age to prevent underage gaming, fraud, and multi-accounting.
• Optimization: Tailoring the user experience and content based on your activity.
• Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in Malaysia.
• Marketing: Sending promotional updates only if you have explicitly consented to receive them.

We do not sell your personal data to third parties. We only share information in the following circumstances:

• Service Providers: With payment processors, identity verification services, and technical infrastructure providers that enable our operations.
• Legal Requirements: When required by law or in response to valid requests from relevant authorities.

We implement robust security measures to safeguard your information:

• Encryption: Using industry-standard encryption for data in transit between your device and our servers.
• Access Control: Restricting internal access to sensitive data to only those employees who require it for their job functions.
• Isolation: Ensuring that sensitive payment data is handled through secure, isolated channels.
• Monitoring: Constant monitoring of our systems to detect and prevent unauthorized access.

We use cookies to enhance your experience and analyze site traffic. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Depending on your situation, you have the following rights regarding your data:

• Access & Correction: Request a copy of your data or correct inaccurate information.
• Deletion & Portability: Request the deletion of your data or ask for it to be transferred to another service.
• Objection & Withdrawal: Object to certain types of processing or withdraw your consent for marketing.

To exercise any of these rights, please contact our support team via the channels available on the Support page.

Important Note: Even if you request account closure or data deletion, we are required to retain certain transaction and identity records as mandated by gambling and anti-money laundering rules.

We retain your personal information for as long as your account remains active. Once an account is closed, we only keep the data necessary for the timeframe required by applicable law in Malaysia.

Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, that account will be terminated immediately, and any remaining funds will be handled according to our internal compliance rules.

Parents or guardians who believe a minor is using our platform should report this immediately via our Support channel.

To maintain a high-performance platform, some of our service providers may operate outside of Malaysia. In such cases, we apply appropriate safeguards to ensure your data remains protected regardless of where it is processed.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

If you have any questions, concerns, or requests regarding your privacy or the handling of your personal data, please reach out to us through the official communication channels listed on our Support page.